Twilio Forward

Building the future

Twilio Forward focuses on future-facing initiatives that accelerate customer time-to-value through breakthrough innovation, emerging technologies, and strategic partnerships to unlock Twilio’s next era of growth.

PROJECT HIGHLIGHT

Ola is an agent-native communication channel and oversight platform

A dedicated surface to communicate with, guide, and control your AI agents, regardless of which agent platform they're on.

The Challenge
Today’s AI agents force an all-or-nothing trade-off: grant unrestricted access or block productivity entirely. Without a dedicated control layer, users can't set boundaries, approve high-stakes actions, or maintain an audit trail of agent behavior.

Our Approach
Powered by Twilio's A2H (Agent-to-Human) protocol, Ola serves as a unified control platform between you and your AI agents: allowing you to set boundaries, monitor real-time actions, and instantly shut down rogue behavior.

How to access
Ola launched at Twilio SIGNAL on May 7, 2026. We're rolling out access in waves to those who sign up on our waitlist. Request access here.

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RECENT HIGHLIGHTS

Explore our latest articles

Introducing Ola

Ola sits between you and your AI agents, providing a single surface to communicate with, set boundaries for, and maintain oversight of your agents. Rather than retrofitting channels designed for human communication, Ola is purpose-built for how agents interact with the humans who set them up.

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Twilio Brings Customer Engagement Workflows into Claude by Anthropic

Every customer interaction, verification message, support call, and appointment reminder runs on communications infrastructure that has to be designed, built, and maintained. For most teams, that work still means stitching together APIs by hand, cross-referencing documentation, and pulling in specialists to get a single workflow into production.

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How to Use the Agent-to-Human Communication (A2H) Protocol with OpenClaw

OpenClaw is one of the most ambitious autonomous agent projects today, a personal AI assistant that connects to WhatsApp, Telegram, Discord, and 15+ other channels, with the ability to execute shell commands, manage files, and interact with the world on your behalf.

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ConversationRelay and the AI Agent Builder Dify: A Multimodal Example with Voice

Think about those great customer experiences you can remember – they often go beyond a single channel. Your customers want to solve their issues quickly and efficiently, but prefer different channels for different tasks, notifications, and follow-ups.

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Build Communications Applications with your Twilio MCP and the OpenAI Responses API

Our friends at OpenAI just added support for remote MCP servers in their Responses API, building on the release of MCP support in their Agents SDK.

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Explore the future with us

Have questions about us or our work?  
Reach out at contactforward@twilio.com